No matter how meticulously a property is maintained or how carefully tenants are vetted, rental homes - like any other - will inevitably require upkeep and occasional repairs. Understanding this reality is key to nurturing a smooth landlord-tenant relationship and ensuring the long-term value of the property.
Barry Davies, Director of the Chas Everitt International property group, emphasises the importance of landlords budgeting for maintenance from the outset. "Landlords need to accept that some level of expenditure on repairs and replacements is unavoidable. Factoring this into their financial planning makes it easier to manage when these costs arise and protects the returns on their buy-to-let investments," he says.
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A good rule of thumb is to set aside 1% to 3% of the property's value annually for maintenance and repairs. For example, on a property valued at R1 million, landlords should budget at least R10,000 each year. This amount can be kept in an interest-earning account that remains easily accessible for unexpected repairs.
While landlords should prepare for maintenance costs, tenants must also play their part. Davies advises tenants to be reasonable in their expectations and to take responsibility for routine upkeep. "Tenants should not expect landlords to cover every instance of wear and tear or minor issues, especially when the damage is caused by their own actions," he notes.
For example, tenants are generally expected to:
- Keep the garden tidy and maintain the pool, if applicable.
- Clean up spills, such as oil leaks from vehicles.
- Replace any items they break during their tenancy.
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To avoid misunderstandings, lease agreements should clearly outline the responsibilities of both parties. Davies adds, "It's also essential for both sides to use common sense. If a major issue arises, like a burst geyser or a malfunctioning stove, landlords need to address it promptly. At the same time, tenants should avoid proceeding with costly repairs without prior approval from the landlord or property manager."
Unauthorised repairs can lead to unnecessary disputes, especially if the landlord has preferred service providers who could have handled the work at a lower cost. "Communication is key," says Davies. "A quick discussion can save both parties time, money, and frustration."
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A strong landlord-tenant relationship is built on mutual respect and open communication. Tenants who contribute to maintaining the property's condition often find their efforts rewarded when it comes to negotiating rent increases. On the flip side, landlords who address repairs quickly and efficiently create a more positive living environment, which can lead to longer tenancies and fewer vacancies.
By budgeting for repairs and fostering a spirit of cooperation, landlords and tenants can create a win-win situation where the property remains well-maintained, and both parties feel valued and respected.